Rite Aid in Los Angeles, CA Closed now

Reviews about Rite Aid

• ★ ★ ☆ ☆ ☆

  May 02, 2019, by Lyndsay Rini
  I will not be returning because unfortunately last time at the pharmacy had a really unsettling experience. What I thought would be an easy transaction ended up being quite an uncomfortable experience. I will start by saying I am invisibly disabled and had gone to this location for my prescriptions for close to two years. I basically made a mistake and used my wrong card to buy my prescriptions, a package of batteries, and some garbage bags. Thinking this could be remedied, I brought the receipt back to Rite aid the following day: the front desk said "I'm sorry we have no manager on site so I can't help with your transaction." That bothered me because it was about 1 PM on a Saturday and I wouldn't be able to come back on Monday. Bc I had done the transaction at the pharmacy, & I have had such amazingly pleasant experiences with them (especially Victor, a total sweetheart), I headed to the back of the store to the pharmacy hoping they could help me. A white male employee in pharmacy was trying to assist me but seemed very irritated from the second I walked up to the counter. He told me he could only refund and recharge some of the prescriptions but I'd have to bring back the batteries and the garbage bags to be able to re-pay for them. Even though it wasn't satisfying and it seemed quite inefficient (rite aid should look into how bed bath & beyond handles customer service), I understood I'd just have to deal with repaying for the prescriptions & that I'd come back the next day, again, with the batteries and garbage bags (that I'd already opened) to repay for them. He told me to swipe my card: I misunderstood (perhaps going on auto-pilot, as we all know this whole insert chip/swipe system is a pain in the ass) & I mistakenly inserted the card... that's when he got very upset with me: "WOW! YOU can't listen to directions!" I was taken aback: "Excuse me?" He again said "I said you really don't follow directions well, do you?" I was pretty shocked with his attitude. I told him I was sorry and that I made a mistake because I experience brain fog due to a heart problem and he scoffed and said "wow that sounds TERRIBLE" in a mocking way. I have postural orthostatic tachycardia syndrome & one of my parents dropped dead of an unknown cardiac issue two years ago, so please allow me to be clear: my disability and my heart problem is not a joke or something to be mocked by a pharmacy technician who is throwing a fit bc he doesn't want to be at work. After the way he'd handled the entire interaction up to that point, I then asked to speak to the pharmacist instead of him and he yelled "NO! I just want you to INSERT your card so I can get you out of here already!" By this time, he was raising my blood pressure and making me feel very uncomfortable with his antagonistic attitude and his aggressive demeanor. Again I said, "no I want to speak to the pharmacist right now, how you're speaking to me isn't OK" he rolled his eyes and loudly sighed and said "Wow, Jane (the pharmacist) can you come here? This lady is crazy." That was not only rude and would be rude to anyone, but for a disabled person with anxiety? I said at that point, "I come to this location specifically because the employees are great: I've come here for almost 2 years but I'm don't think I'm gonna come back here again because of the way you've been speaking to me today." He smirked & said "THAT would be TOTALLY fine with me." Unfortunately, while I usually have control over my emotions, I cannot control how my body physically responds to adrenaline. His comments were downright nasty & made a normal conversation into a medical emergency for me: I broke out into hives as blood pressure spiked & I began to have an asthma attack. The pharmacist Jane ran over & tried to calm me down, apologizing about the white male employee and saying "I know he was rude" but at that point I was having an asthma attack & my inhaler was in the car, so I hit cancel on the keypad and left without completing the transaction and abandoning my receipt. This was an awful experience.