Chevron in Los Angeles, CA Open now

Reviews about Chevron

• ★ ☆ ☆ ☆ ☆

  June 28, 2019, by Luis Y
  CAR WASH CUSTOMERS BEWARE. Today 10/28 I went in and purchased a $10 Car Wash. The teller took the $10 but never actually processed the transaction on the register. Instead he set the money aside and reached to the right of the register and pulled a receipt out of the stack that was sitting there. I thought this was odd but figured there were some problems making Car Wash transactions and they pre printed a bunch of vouchers. The teller went on to circle the code and provided me with a receipt and off I went. By the time I got back to my car there were 6 cars in line and the receipt had an expiration date in November for the car wash so I decided to go back at a later time or date. After about 30 minutes I was in the area again and decided to wait it out. I waited in the Car Wash line for about 20 to 30 minutes and during this time the Teller went out twice to the Car Wash kiosk where he talked to the drivers and did something at the kiosk. Not sure exactly what happened but I think the drivers encountered the same problem I did. Finally my turn, I pull up to the kiosk and punch in the code...Not a valid code...hmm...i try a 2nd and 3rd time without luck. I press the Attendant/Help button and hold it without response and I continue to enter the code several times still without any luck. With 7 cars behind me and I'm sure drivers as frustrated as I was, I pulled out a 10$ and proceeded to pay AGAIN for the car wash at the kiosk. After the wash was complete, I parked my car and went inside. There was a different teller. I told him he needed to give me a refund because the code they provided me was invalid. He asked me when i purchased it and I told him no more than an hour ago. Reluctant to give me a refund, I started to raise my voice and demanded he give me a refund. I then told him what they were doing was fraud. I told the Teller that his colleague was saving the receipts from unsuspecting customers who pump enough gas to get a free car wash and they set the receipts with a car wash code to the side. I proceeded to point at the stack of receipts they had saved next to the register. By this time the first teller who sold me the car wash came out from the backroom. I then demanded my money back and they were both reluctant and speaking to each other in their native language. I used the customers behind me as an example of the fraud they were committing and I told them to pull the footage from their security camera and that i was going to call the police. As soon as I said that, the Teller opened the cash register and practically threw the money at me. The teller tried to tell me that I should have gone inside the store and discussed it with them first before paying again at the kiosk and my response was I don't believe I should be inconvenienced for the fraudulent activities they are committing and I was not going to wait in line another half hour. Beware. If you pay for a car wash there, make sure you get a time stamped receipt of YOUR TRANSACTION.